Sheffield Furniture & Interiors of Great Falls

I’ve had my Stickley settle reupholstered by Stickley three times. Each time I was very happy with the finished product. Unfortunately this time I am disappointed with the quality. The bench and cushions are “stuffed” with foam. The cushions no longer cradle my back but feel stiff and unforgiving. The bench is hard and actually rolls when I sit down or rise up. I was told by my first sale rep that there would be 50/50 down/feathers and other materials. The final product is not up to early Stickley quality.

That will be my last Stickley order - quality is not just there anymore. The piece I've got now is crooked, rocks on the flat surface, front of the drawer does not align with that of the dust panel, even with the famous brand's three rail system the drawer gets stuck when you try to have the front correctly...Furniture is not quite a precision machinery, understood, but I never had such a problem with all my previous purchases. I loved Stickley and this one just let me down. It also was supposed to be a twin to another piece I already have but the color was not guessed right with the help of a salesperson, so disappointment all around, well, myself partly to blame.

The initial sales experience was very positive with a great deal of assistance in selecting my items however Communication post sale was terrible in spite of spending an enormous amount of money at the store.. I experienced significant delays in delivery we’ll beyond the initial predictions. This would have been acceptable if there had been at least one attempt to notify me as the months of delay accrued.. Instead as delivery dates passed by months, I had to inquire each time to find out the new projected delivery. Not proactive or transparent.