The Loan Story

Great to work with Franny. Thanks for you guidance at every step.

Franny helped us through our entire loan process from pre approval to closing. She always kept us in the loop and told us what to expect next. Her knowledge and expertise kept us at ease during our home purchase. I would definitely use Franny again if ever needed. In addition, we got a better rate than we were anticipating!

Franny and her team updated on every process, including diligently explaining all the fees for the closing… excellent work, thank you

Had a great experience with Franny and her team. They made the process smooth and hassle-free, and their timeline and guidance were clear and super helpful. Whenever issues arose, Franny's expertise and quick responses made everything easier. Highly recommend Franny as your loan agent!

I have a very good experience, thanks.

I just closed an escrow with Franny. What a smooth transaction. Not a single issue popped up. She is very organized and everything is done according to the schedules. Couldn’t be happier! Highly recommend her to be your loan agent

Franny is very knowledgeable when it comes to complex loan application such as special RSU structure and multiple fund sources. Franny ensures clear and efficient communication of all details, and keeps everything on track. This allows me to focus solely on house hunting. I highly recommend her for her expertise and efficiency.

Definitely recommend the service from Franny's team! Not only they are professional and efficient, they will listen to your needs and provide the best available loan option to you. As a first time home buyer, they make the process smoothly. I will use their service again when buying the next home or doing refinance in the future.

I enthusiastically award Franny and her exceptional team a well-deserved five stars. From the outset, Franny's proficiency shone as the seller requested a brief COE. The efficiency and celerity of the entire process were truly commendable. Franny's remarkable patience in addressing all my inquiries and her comprehensive elucidation of each step further underscored her professionalism. Remarkably, my interactions with Franny spanned across the procurement of our first house, a successful refinance, and the acquisition of our second house. Without reservation, I wholeheartedly endorse her services to anyone seeking a dedicated and adept mortgage professional.

Franny and her team continue to impress this 30-yr veteran realtor here in Silicon Valley. Her experience, detailed preparation, well-rounded communication skill, and the amazing ability to exceed expectation are few of professional assets that are difficult to replicate. Thank you for the great privilege and honor!

Mind-blowing, that says it all about my experience with Loan Story as a Listing Agent. The team communicated all through the transaction, and closed the loan in 2 weeks, bringing in the COE by 2 weeks that thrilled the sellers. Highly recommend.

I had a great mortgage experience with Franny and Ran. They provide very detail information from beginning to the end of the process and answering all the questions that I have. As the first time home buyer, their great service make you feel everything is under control and taking care! Highly recommend loanstory to have the excellent mortgage experience!

Franny and Ran came to my rescue after a disastrous experience with another place, and they were the best team I've worked with. They were very responsive, diligent, and clear in communication - and took the time to educate me on everything I needed to know as a first time home buyer. My loan ended up closing earlier than planned which was amazing!

Franny and her team were amazing to work with throughout the home-buying process! They were excellent communicators and prepared us for each step of the way, answering questions for us in a comforting way whenever we needed clarification. Thank you Franny!

Franny and her team helped us in our mortgage and refinance loans. They are always very responsive and take care of us. It is always a stressful process but they are attentive to details and giving good advices.

We really appreciate Franny team great helps on mortgage for buying new house. Their professional ,diligent, responsible work is the most impressive to us. This deal would be not close smoothly and timely without Franny team's help. Thank you----Franny and Ran so much!

We did a refi with Franny and Ran, and the whole process ran like clockwork from beginning to end. Would definitely consider using their service again in the future.

Franny and Ran did a great job of working on short turnaround to get my approved for a new loan during a contingent offer, when my existing lender would not. Excellent communication skills and proactive communication on potential issues. I am grateful for their help and would happily work with them again.

Franny is excellent with her job and walk us through all process carefully.

The agents are very helpful and thoughtful. The entire closing process went smoothly with all the timeline and cost breakdown spreadsheet. Definitely recommend Franny and Ran.

My loan agents, Franny her team, Ran, are very thoughtful, detail-orientated and responsible. Team provided a loan process timeline, so I was prepared and knowing the following steps. I feel secured and I am glad I chose The Loan Story to work with!

Great commitment to customer services should be commended highly.

As a first-time buyer, I asked them a huge amount of noob questions. They are very patient and dedicated to answering all my noob questions detailly. I have to say I am very satisfied with their service and help. I already recommended them to my friends even before my case is closed. Their professional and efficient work is the best.

We highly recommend The Loan Story to be your Loan Service, their high efficiency and accuracy and professional market advise made our refinance experience easy and sound.

Franny and Ran helped me with my mortgage application on my first home. They were extremely helpful and responsive whenever I had any questions (I had quite a few since this was my first time going through this). I never had to worry about the financing of my loan since I knew that Franny and Ran were taking care of everything so I was free to focus my attention on other areas such as the house hunt and renovation planning. As a first time home buyer, I expected to be a lot more stressed out with the buying process, but Franny and Ran made everything as smooth as possible, and even got me a great interest rate on my loan. I couldn't have asked for a better experience, and I will gladly come back for any future purchases and refinancing. Highly recommended!

Great service and commitment from Franny and Ran of Loan Story. The refinance process was very smooth and transparent. We will be very happy to work with them for future needs.

My purchase loan had closing issue with the previous mortgage agent. I called Franny on a Friday evening, when I was about to miss the escrow deadline. Knowing the urgency, she jumped into the case right away, and reviewed my documents over the weekend! Franny and Ran are able to close my investment mortgage during the 30 days escrow extension. I really appreciate Franny's help, and will always highly recommend Franny and Ran.

Fast response, friendly communication, fast loan enclosure, and professional work.

Franny and Ran helped us to refinance the loans of our three properties. They have gotten us the best rates possible. I have been through so many refinance in the past, but I felt this was the best experience I ever had. I love the professional service they provided, especially the kind of the detail information they shared with us during the process, which eliminated a lot of phone calls and emails for questions. I highly recommend this team to anyone who is interested in refinance the loans.

excellent mortgage rate, great service and fast follow up. The whole process take less than 2 months to complete.

Franny and her team are amazing! They steered us in the right direction when we had no idea what we were doing. 💯 would recommend them as reliable trustworthy loan team!

This was an excellent refi experience. Needed documents, expectations, and progress updates were communicated clearly. I can highly recommend Franny and her team.

I would highly recommend Loan Story to any of friends and family for a refinance! We were actually referred by two coworkers of mine. We had previously refinanced a year ago with our current lender and we were dissatisfied with the process. In comparison, working with Franny and Loan Story was such an easy and smooth process. The communication was thorough and timely, and there weren’t any surprises at closing.

We were referred to Franny by our family and from day one it has been a smooth process. Franny and her team were absolutely amazing at walking us through the process, getting our documentation in order, and navigating us to the best deal for us, even when it required last-minute changes on her part in order to get everything sorted out for a quick-close escrow. We managed to successfully purchase our first home even during the COVID pandemic, and can't wait to start on the next chapter of our lives.

Ran is very helpful during my loan application process, I appreciate her very much!

Knowledgeable, dependable (able to respond to emails/questions almost instantly), experienced, organized.

Franny/Ran from Loanstory team was very helpful in assisting our family in our first home buying loan process. Franny/Ran explained the timeline clearly and gave us an accurate estimate on all the related costs. Overall, it was a great experience and I would recommend Franny/Ran to my friends/colleagues if they are looking for professional loan broker/agents.

I always recommend Franny and Ran to all my friends and family. They are definitely been super helpful and on top of it when it comes to loans. I went with them for my own house and 2 refinances. Each time they will do a spreadsheet of the difference and tell you almost exactly what to expect. I highly recommend Franny.

Always very responsive, really great in helping with understanding the loan process.

Franny and her team were A+!! Probably the best group we’ve ever worked with on a home financing.

Franny is very professional. She has been a great help throughout my loan process. She pays great attention to detail, and explains the terms and contract very clearly.

I was introduced to Franny through another real estate agent friend of mine, and it has been a great pleasure to work with Franny and her team. They are professional, extremely responsive, and their guidance for the refinancing procedure was very clear every step of the way. Her team was able to give really competitive rates and close the transaction in a timely manner. I wholeheartedly recommend Franny and her team for refinancing transactions.

The Loan Story has been very pleasant to work with. I would recommend them to anyone wishing to finance or refinance. Thank you!

I am glad to have Franny and her team's help on my re-finance application. The team is extremely friendly and very down to detail, saving a lot of time and leading a very good result of my application.

Very professional and helpful, smooth loan process.

I had a wonderful experience with them to buy my first home. They did an efficient and meticulous work. It's out of my expectation from the beginning, also I learned a lot during this process. I will definitely recommend them to the friends who need the service.

Excellent and professional service!

Phenomenal is as I can say. SO thorough, professional, and on top of it! They helped buy our home and refinance, and will continue to be our go to for all home mortgage questions. Highly recommend, so much so I have already referred them to two of my friends.

Highly professional, very thorough and great service.

This is our 2nd time working with Franny and she is always so patient and detailed with us. She constantly goes above and beyond to get us the best rates possible and explains everything clearly before we sign anything. We also worked with Ran this year and Ran was on top of the email communication to make sure that we were informed every step of the way. Thanks!