Purchasing a property out of state can be overwhelming when you are not familiar with the process. Mr. Felts was very responsive from the get go. I sent a message letting him know we were interested in obtaining a mortgage. He responded quickly, with very clear and concise instructions. He was ALWAYS available to speak with me. He explains the process very thoroughly and in great detail to make sure you understand and comprehend every option available to you at the time. He has a lot of respect for his clients and it shows with all of the work he and his team does behind the scenes. My loan was conditionally approved in a matter of days. There were no surprises and Mr. Felts kept me informed in every step of the process. I highly recommend Mr. Felts and his team.