From the beginning Tom kept my wife and I informed and laid out what we can expect in every step of the process. He was always extremely prompt to respond (even when we reached out late at night) to any questions we had with the exact details we were looking for and very easy to communicate with. It was a huge relief in what can be a stressful process working with Tom. He was always very friendly and professional. We were never left wondering what is going on at any point in the process working with Tom. Allison and I are extremely grateful to Tom and the team at Wintrust.