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Brad R.

Brad R.

Verified
8 months ago
Google

IMPORTANT! PLEASE READ!!! Dr Arceo’s clinic is a complete mess. Building was dirty and run-down. Staff were a bunch of incompetent teen girls. Was talked down at the whole time and was treated very very poorly. Sat in the office for 2 hours before I saw the nurse practitioner (not doctor) on a FaceTime call. Was given a random drug screening, and the lady giving it acted shocked when drugs weren’t in my system. Had to get a prescription pre-authorization but the staff “forgot” so I sat and waited for 3 days before anything got submitted. I called once, talked with the front office girl and mid conversation she says “OMG! Sorry I’m talking to the wrong person! Let me put you through! After giving a fake story about the doctor being ‘unavailable’.” The whole office felt like a sham. If you go here, you will be fighting to get help and will have to be on the phone doing all the work that their office should be doing if you want anything to get done. Idk why being seen every 2 weeks is necessary, but feels like a way to charge insurance more than necessary. The final straw was when I was given basically the same story of “the doctor is unavailable until such and such date due to a family emergency” when I called for my 2 week appointment. If you enjoy offices like this, this is the place for you! Personally, I’m not going back.

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