HANNAH FOX

Hannah was perfect and explained everything and help me write down to the closing

this was my first mortgage with them and everyone, including Hannah was very understanding and explained everything to me and answered all my questions in timely manner. I felt very comfortable with them and I’m glad that I am staying with MSF and I am so happy.

There were no pain points or parts where I thought were annoying and a inconvenience.

My experience was great. Hannah Fox and the team explained everything to me. I had no problem.

None actually, Hannah explained everything up front, and the process followed what she described exactly.

Overall excellent help

Nothing yall are amazing!

Easy and quick

Honestly nothing. If there was ever anything I couldnt figure out, Hannah always walked me through it over the phone.

Mortgage Solutions Financial was the best mortgage company to work with. The staff was amazing to work with and helpful. I would highly recommend MSF to anyone that is a veteran to consider going with this company. This company is the BEST

With Hannah it was painless, highly recommend for promotion

Hannah and Andrea where professional and they were helpful through the whole process.

no complaints

The only "pain points" were my own doing of trying to dig myself out of the hole I had dug myself into financially. Hannah did a great job of coaching and helping each step along the way from day one all the way to closing.

Nothing Hannah was amazing.

There was none!

I don’t think we had one.

Underwriting

None really. Hannah Fox did an excellent job.

Easier Access to the signing of documents on the website

Norms

Nothing! Everything went smooth and great thanks to hannah!

I have zero complaints, Hannah is extreemy professional . she is quick to reply and always treats me like I matter

There were none

There were no pain points. This was the smoothest process I could possibly imagine!

Communication was excellent, which is good because we had a lot of questions

The portal could use work. It’ll show you have pending things assigned after you have already completed the request. which makes the journey more difficult because you’re stressing that you don’t mess anything up because you know this may be my only shot at a house.

The hurry up and wait!

The appraiser was being difficulet buy besides that everyone and everything was more than amazing!

Excellent! So helpful and knowledgeable. Hannah made it an easy process for me.

Great Experience communication,

TidalSOLO app was very redundant. I was completing required documents and sending them to my loan officernwhile the app was requesting the same exact documents. It was good for updates in the process, but not for completing the steps of the process.

With Hannah I didnt find there to be pain points that she wasn't able to attack and overcome quickly, and several things that could of been pain points were relieved of what had caused then before they ever made it to me. Hannah's is a true subject matter expert and does her job is like fashion.

The entire process was could not have been easier thanks to my loan officer Hannah Fox.

How smooth it was

Everything was perfect.

I’d say the only thing was for me was having to track down 24 months of bank statements and then come to find out they didn’t need them. But Hannah originally said i didn’t need them.

I couldn't be happier with the service from this company!! My loan officer, Hannah, went above and beyond to help me get everything together in order to get financed!! I will recommend this company, not only just to vets, but to everyone I know in the future will be buying a new home!!!

My husband is a 100% Disabled Veteran, I am his Caregiver through the Easter Seals program. We have tried for YEARS to get a home loan but were denied previously because my income could not be included even though we have been a part of the program for almost 10 years. MFS not only approved us, but they genuinely understood the importance of home ownership. We were never just another number, Hannah Fox would diligently with compassion and dedication. Any stress we felt, she helped us step by step. The entire process was a breeze! Which is rare considering most home loans are “nightmare” situations. Any hiccups were dealt with accordingly. We will forever be humbled and grateful for the opportunity for finally have a home that’s “ours” to raise our children in!