Working with Gene was amazing. We had no idea what to expect, how everything worked, or even if buying a house was something we were ready for. When we reached out to Gene, he responded within hours, and we had a meeting set up for the next day. He educated us on the process, what things meant, and what to expect. That didn't stop after we found our house. Along the way he kept us informed, the response time didn't change, and he was always respectful along the way. He is now our mortgage guy! He was so thorough that we didn't have any unexpected hiccups on his end.