The lady that checked me out at the desk was VERY rude. When I asked a question about the refills approved by the doctor for medication. I asked very nicely and she was very rude in her response. All I wanted was to ask the doctor if we could get 12 month worth of refills as in the past several years. On the other hand, the assistants that gave vaccines, drew blood and trimmed nails were very kind. My dog was very scared and they were so kind.