I checked in online and followed the prompts to show up when 4th in line, I did that. I still managed to have to sit in the waiting room for an hour and 20 minutes before being called back. I understand more urgent cases take priority, however I still had to sit in a room for 35 more minutes before being seen. My visit was a total of 3 hours and saw the doctor for 5 minutes. The care I received was good, but there has to be a better way to keep people from waiting such long periods of time with their animals.