Lucia is outstanding—hard-working, professional, and incredibly knowledgeable. She was attentive and communicated consistently throughout the entire loan process. Before meeting Lucia, I had consulted with two other loan officers and had honestly lost hope, feeling like I was on the verge of losing my house due to a balloon loan. But after speaking with Lucia, I knew I was in good hands. Lucia and her team worked so hard, and just a few days before my balloon loan was set to mature, they successfully refinanced my home. I am so grateful to Lucia and her team for all their dedication and support during this difficult journey for my family and me.