Please assure me that Wintrust is NOT planning on any layoffs in the Loan Department at any time. I also strongly encourage that an Office Memorandum be sent to all personally immediately informing all that the "Minimum Retirement Age " at which an associate is allowed to retire has been changed to age 82. Dee Dee Sweetwood, is a prime example of what a " Poster Child" for Customer Service/Satisfaction is all about. Throughout the process Dee Dee provided uncompromised leadership and follow through on all aspects of the Construction Loan Process. In additional, due to my very aggressive schedule for obtaining approval on the loan due to pre-determine construction schedules, Dee Dee provided expedited services to obtain the approvals needed. As business owner myself, I will use this experience with Dee Dee as a benchmark for Customer Satisfaction within my organization. I can sum up my experience with Dee Dee as follows: "Keep Dee Dee well supported in her endeavors at Wintrust as someone like her is impossible to find these day". Very, Very Appreciatively, Sincerely, Dave Banas 708-254-8648