This was the easiest refinance we have done yet... We had constant communication as to where we stood at each point of the process and all of our questions were answered. Mark really took the time to know what my situation was and helped me figure out the best option that would help our house hold out financially in the long term. The portal they use for organizing made signing documents very easy and the whole team was so nice and helpful. I will be recommending Waterstone to anyone I know that is looking for mortgage needs.