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Lily B.

Lily B.

Verified
11 days ago
Google

Where do I start? Buying a home or even thinking about starting the process, felt overwhelming. My realtor mentioned some county based programs, but I would have had to work with a lender I didn't know. The idea of sharing all my personal Information with a stranger over the phone just wasn't something I felt comfortable doing. Instead, I went back to the lender we worked we 10 years ago, when we purchased our 1st home. I remembered having a great experience, and to be honest. I trust both Brendan Bracken and the entire team when it comes to handling personal information and loans. From the very beginning, our initial conversation felt exactly like that, a conversation. They took the time to understand our goals, what we were thinking about, what we were looking for, and what our expectations were. There was absolutely no pressure, which immediately made me feel comfortable, informed, and confident about moving forward. What impressed me the most was their attention to detail, responsiveness, and commitment to helping us understand our options. They created multiple scenarios, at least eight different ones,and adjusted them throughout the process as our needs changed. Having those resources and visuals comparisons made a huge difference and helped us make informed decisions every step of the way. All I can say is that if we ever buy another house, I already know exactly where we will go. Thank you Brendan Bracken and team! - sincerely Lily Beltran Morris

Response · 11 days ago

Thank you for the trust in our team, and for the thorough review! After serving homebuyers since 1998, we know that a decision to purchase is not something you want to do "today", in a pressure environment. Our goal is to listen first, understand your goals... and then present several options to accomplish those goals, with a Visual Presentation, that will provide clarity and confidence, in a home purchase decision. Thank you for trusting us for mortgage financing on the purchase of your home in Chino, Ca. Further, we will keep in touch as we hope mortgage rates to improve in the future.... and we will assist you with a refinance to lower the rate and payment. Thanks!! Brendan Bracken VP/ MLO , NMLS-247272 Bracken Team at Peoples Mortgage 619-269-9871 https://www.BrackenTeam.com

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