Shawn was upfront and honest regarding the process and results I should see from the beginning. To be honest, I was worried after the first round due to the delayed response on results, but Shawn addressed the issue immediately once brought to his attention, and timelines and communication of results were prompt moving forward. I feel I not only had support through the process, but if something arises after the fact, I will have guidance as well. Customer service is spot on and I've referred to a handful of people, even my bank. I look forward to the opportunities ahead now with good credit.