Michael was extremely patient! He didn’t give up when our schedules collided and we finally connected. He was very polite, answered every question we had and has connected us with the appropriate people with the best rates! Thank you Michael for making this process smoother than I anticipated, I usually hate this process but it was so simple! Appreciate all of you and your team’s help. Keep up the good work! I once supervised phones and did calls etc and it can be challenging especially on days you’re just not having a good day but you would never know that after speaking to Michael if he had a bad day or good day because he was so positive and polite. He was bubbly and happy to help, thanks again!