This service has great potential--which we never got to realize due to a personality conflict with my wife and Jay. She was frustrated with internet issues, the loaning institution's insatiable need for more info, the sellers not wanting to fix anything, etc. and responded with blunt responses (never was any profanity used), but Jay and Bettina were vexed by this. Do y'all live in a land of unicorns & lollipops where never a terse word is spoken? I don't. I live in a world of blunt and profane language--but none of us get our "panties in a wad" and immediately threaten to pull services and discounts in retribution. Grow up. Welcome to the real world.