The online system has its flaws. It wouldn't hurt to actually have a person to call you to confirm your appointment and remind you of the rabies vaccination I put in one digit wrong in my phone number in the online system and had to keep calling during a 3 and 1/2 hour period and be put on hold to figure out what my place was in line. Then when we finally got to the counter, I was told I had to have proof of rabies vaccination This is not an ideal process and probably leads to a lot of frustration. It's not the staff's fault. But there has to be a better system