Jermaine had a strong balance of authentic humanity and competent professionalism. While his disposition was energetic, colloquial, and friendly, his business acumen and industry knowledge was high level and refined. I could tell that Jermaine was highly prepared for our conversation, and provided in depth descriptions of the my options for services and utilities. He made me even more excited than I already am for my upcoming home purchase, and confident that I have the proper set up to protect and provide for my family. All of this, mind you, on a Friday afternoon. He did not “phone it in” at all, despite the weekend being a few hours away.