I had trouble from the very start. I was 12 business days behind due to being given a MORTGAGE app for a HELOC LOAN & no one at Wintrust ever noticed that for that TWELVE BUSINESS DAYS, putting me way behind- then constantly being asked for more and more docs & info that should have been requested up front instead of weeks into the process. When my attorney & I would state urgency for a closing date, we would shortly thereafter be asked for new & additional docs & info, sometimes duplicate. I was told this would be "fast tracked" due to Wintrust's 12 business day mistake, but that clearly did not happen. Then to add to my pain and stress caused by Wintrust, ONE HOUR BEFORE closing, I was called and told my "loan would not be ready until tomorrow". I was MORTIFIED TO SAY THE LEAST. John E. had told me everything was set & ready the day before this, and to come in and sign papers @ 9am the next morning. Then Natalie calls ONE HOUR BEFORE closing and says don't come in, then Marie calls shortly after and says it's fine, you should go in and sign papers, I get there and Natalie says don't bother coming in, you don't have to sign anything ("we'll do it by email"), but now "your funds are ready for your 9 am closing". NIGHTMARE.......I would not recommend.