The vet was very kind and courteous but some of the other staff that i deal with is not very kind or understanding of our needs. Being a single parent and working crazy hours its very hard to get time off..and to be told they will withhold my pets medication that they need for survival is insane. I understand the urgency of getting them in to be seen...but they also need to understand our family's struggle as well. Obviously you know if something is wrong with your pet and they need to be seen...but if there isnt any change in your pets daily living why be so rude about withholding their medication?