The only "pain points" were my own doing of trying to dig myself out of the hole I had dug myself into financially. Hannah did a great job of coaching and helping each step along the way from day one all the way to closing.

Nothing Hannah was amazing.

There was none!

I don’t think we had one.

Underwriting

None really. Hannah Fox did an excellent job.

Easier Access to the signing of documents on the website

Norms

Nothing! Everything went smooth and great thanks to hannah!

I have zero complaints, Hannah is extreemy professional . she is quick to reply and always treats me like I matter

There were none

There were no pain points. This was the smoothest process I could possibly imagine!

Communication was excellent, which is good because we had a lot of questions

The portal could use work. It’ll show you have pending things assigned after you have already completed the request. which makes the journey more difficult because you’re stressing that you don’t mess anything up because you know this may be my only shot at a house.

The hurry up and wait!

The appraiser was being difficulet buy besides that everyone and everything was more than amazing!

Excellent! So helpful and knowledgeable. Hannah made it an easy process for me.

Great Experience communication,

TidalSOLO app was very redundant. I was completing required documents and sending them to my loan officernwhile the app was requesting the same exact documents. It was good for updates in the process, but not for completing the steps of the process.

With Hannah I didnt find there to be pain points that she wasn't able to attack and overcome quickly, and several things that could of been pain points were relieved of what had caused then before they ever made it to me. Hannah's is a true subject matter expert and does her job is like fashion.

The only "pain points" were my own doing of trying to dig myself out of the hole I had dug myself into financially. Hannah did a great job of coaching and helping each step along the way from day one all the way to closing.

Nothing Hannah was amazing.

There was none!

I don’t think we had one.

Underwriting

None really. Hannah Fox did an excellent job.

Easier Access to the signing of documents on the website

Norms

Nothing! Everything went smooth and great thanks to hannah!

I have zero complaints, Hannah is extreemy professional . she is quick to reply and always treats me like I matter

There were none

There were no pain points. This was the smoothest process I could possibly imagine!

Communication was excellent, which is good because we had a lot of questions

The portal could use work. It’ll show you have pending things assigned after you have already completed the request. which makes the journey more difficult because you’re stressing that you don’t mess anything up because you know this may be my only shot at a house.

The hurry up and wait!

The appraiser was being difficulet buy besides that everyone and everything was more than amazing!

Excellent! So helpful and knowledgeable. Hannah made it an easy process for me.

Great Experience communication,

TidalSOLO app was very redundant. I was completing required documents and sending them to my loan officernwhile the app was requesting the same exact documents. It was good for updates in the process, but not for completing the steps of the process.

With Hannah I didnt find there to be pain points that she wasn't able to attack and overcome quickly, and several things that could of been pain points were relieved of what had caused then before they ever made it to me. Hannah's is a true subject matter expert and does her job is like fashion.