My biggest pain in this process was getting over some hurdles in my own credit history. My team kept me motivated and focused

Underwriting continued to second guess something and get cold feet several times. Specifically, hours before the scheduled closing. At least twice, we were cleared to close, then at the last minute, they needed to verify employment or documents that were previously presented before we were cleared to close. This complaint is not with my loan officer, but underwriting.

Mr. Hughes and Calla LiVecchi were absolutely outstanding! They were professional and worked tirelessly to help us. They work well together too. I appreciate the fact that Mr. Hughes did not accept no for supporting us; he finds a way! It does not even seem the word is in his vocabulary when it comes to helping! The only negative comment was with the title company- Our Notary, "Sheeba," was more than 4 hours late for the closing.

Overall, my experience was very positive, and I truly appreciate the support from the entire team. Everyone was professional, responsive, and made the process as smooth as possible. Thank you for making my home-buying experience a great one!

Good afternoon, The overall experience was as smooth as glass. The team kept in constant contact throughout the entire process. Excellent Service

My original underwriting assistant resigned and my file had to be reassigned to someone else which created a lack of communication. And then on the day of my closing (which was 3 days later than expected) was delayed because my loan officer resigned on the day I was closing. I’m not sure what is happening at mortgage solutions or why everyone is resigning but it definitely affected us in our mortgage process.

Keep it up

Unexpected requirements like a last minute water test.

No issues at all I found a home on 27 Dec and closed on 27 Jan…. Exactly 30 days……. Everything was spot on

The only issue was the request for more and more documents which was underwriting not the loan team

No pain but myself just worrying.

Everything was A1

OutstNDING

Dee Hughes was my loan officer he was very helpful he was willing to get on the phone with me and help to make sure that I was getting all the benefits the VA had to offer as pertains refinancing my home. Answered all my questions and check in on me throughout the process.

No major issues, just waiting game of clear to close. Always assured of the process moving forward.

I had a 8.25 apr for my mortgage and Dee contacted me and was able to reduce my apr to a 5.8 very please dropping my mortgage by 400 dollars

My loan officer and his team did a marvelous job informing me of what I needed when I needed it even when I was slacking and got a little frustrated he was still there in my corner not pressuring but making sure that I was okay I really appreciated that I lost my mother on Christmas Day and was having a really hard time but sometimes he just listened he and his to me made me feel a lot better doing business

It was a quick journey overall a few bumps but it was a great experience I will definitely refer anyone to the company

My biggest pain in this process was getting over some hurdles in my own credit history. My team kept me motivated and focused

Underwriting continued to second guess something and get cold feet several times. Specifically, hours before the scheduled closing. At least twice, we were cleared to close, then at the last minute, they needed to verify employment or documents that were previously presented before we were cleared to close. This complaint is not with my loan officer, but underwriting.

Mr. Hughes and Calla LiVecchi were absolutely outstanding! They were professional and worked tirelessly to help us. They work well together too. I appreciate the fact that Mr. Hughes did not accept no for supporting us; he finds a way! It does not even seem the word is in his vocabulary when it comes to helping! The only negative comment was with the title company- Our Notary, "Sheeba," was more than 4 hours late for the closing.

Overall, my experience was very positive, and I truly appreciate the support from the entire team. Everyone was professional, responsive, and made the process as smooth as possible. Thank you for making my home-buying experience a great one!

Good afternoon, The overall experience was as smooth as glass. The team kept in constant contact throughout the entire process. Excellent Service

My original underwriting assistant resigned and my file had to be reassigned to someone else which created a lack of communication. And then on the day of my closing (which was 3 days later than expected) was delayed because my loan officer resigned on the day I was closing. I’m not sure what is happening at mortgage solutions or why everyone is resigning but it definitely affected us in our mortgage process.

Keep it up

Unexpected requirements like a last minute water test.

No issues at all I found a home on 27 Dec and closed on 27 Jan…. Exactly 30 days……. Everything was spot on

The only issue was the request for more and more documents which was underwriting not the loan team

No pain but myself just worrying.

Everything was A1

OutstNDING

Dee Hughes was my loan officer he was very helpful he was willing to get on the phone with me and help to make sure that I was getting all the benefits the VA had to offer as pertains refinancing my home. Answered all my questions and check in on me throughout the process.

No major issues, just waiting game of clear to close. Always assured of the process moving forward.

I had a 8.25 apr for my mortgage and Dee contacted me and was able to reduce my apr to a 5.8 very please dropping my mortgage by 400 dollars

My loan officer and his team did a marvelous job informing me of what I needed when I needed it even when I was slacking and got a little frustrated he was still there in my corner not pressuring but making sure that I was okay I really appreciated that I lost my mother on Christmas Day and was having a really hard time but sometimes he just listened he and his to me made me feel a lot better doing business

It was a quick journey overall a few bumps but it was a great experience I will definitely refer anyone to the company